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Question: Using Microsoft Outlook, I sometimes get fewer mail messages in my inbox than the computers says are coming in when I check my mail. The computer says "Receiving seven messages" but when all is said and done, there are only five. Sometimes it says "Receiving two messages" and seems like it is receiving mail, but when it is finished, there are no new messages. What is happening here? Where are these mail messages going? I cannot find them anywhere. Please help.

PC Replies - Perhaps someone out there has an answer? Meantime, we will try to check into this for you.

...............Answers ...............

10-18 It appears that a Known Bug in Outlook was responsible for the missing mail. CLOSE the preview pane before getting new messages. That seems to fix the problem of the missing mail. Thanks for your suggestions.  

10-19 WRONG AGAIN BILL... I TURNED OFF THE PREVIEW PANE IN OUTLOOK.  MAIL SEEMED FINE UNTIL THIS AFTERNOON WHEN THE MESSAGE SAID "RECEIVING FIVE MESSAGES."   WHEN DOWNLOAD COMPLETED, THERE ONLY THREE!!!!!!!!!!!!!!  

PC Replies: Hush, Love. No need to shout. Maybe you should just go off and learn how to write bad software so you can get really, really rich.

Under Tools / Rules Wizard, a rule may be set up to delete mail from certain addresses. This link, http://support.microsoft.com/default.aspx?scid=/support/outlook/faq/ol20/default.asp may be helpful.

Dear PC
This  has happened to me also, and I found there were two possible things happening, .. . 1. I called my internet server, and found that I had chosen to "block" junk mail. 2. I had too many saved email messages, and needed to "clean-up", I had in fact not enough room. 3. Which I have just thought of, .. in preferences, you can adjust the size of incoming messages, it may be that the email coming in is too large? 
CB - Petersham

Dear PC
This sometimes happens to me and I have always figured it is counting sites I have blocked.  I have no idea where they go but as long as I don't get them I don't care, but I assume they are automatically deleted as they come in.
MK Petersham

The only thing I can think of is if a sender has his computer's clock set incorrectly then those messages might get stuck in the middle of the pack of already read messages, instead of at the top or bottom of the heap where you normally see them.
PB Petersham

Per chance are the "messages" trojan horses or other unwanted mail? If that seems to be the case, go to Lavasoftusa.com and download their security software. I had a bunch of stuff that I did not want in my hard drive.  It had to come in sometime!
JS Petersham

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Question: Someone asked me to send them an e-mail and to attach a file to my message. I don't know how to do that.

Answer: All e-mail programs allow you to both send messages and attach files. For example: In Microsoft Outlook, create a new mail message. Then find "Insert" in the toolbar at the top of your screen. Click there and a pull-down window will open. In there, click "File" and then Browse to the file you want to send along with your mail and double click that. A little icon will pop into your mail message. Then click Send as usual and the message and attachment are both on their way. If you aren't using Outlook, the procedure will be different but about the same.

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Dear PC
Two minor things figured out over coffee this morning -- 1. When I go to PC.com in EXPLORER, rather than my usual choice of Netscape, the site appears as designed and intended (no gray backgrounds, etc.) 2. In Explorer I can e-mail directly through the site. In Netscape I could never do that .... I guess Microsoft wins again?  hmmmm....
N.A. Petersham

Dear N.A.

Hmmmm, indeed.
PC